Katarina Curtin

Information Management Specialist

Example: Dedicated and results-oriented IT professional with X years of experience spanning desktop support, system administration, and IT operations management within Massachusetts K-12 school districts. Proven ability to lead technology initiatives that enhance operational efficiency, support educational goals, and ensure robust security and compliance within budget constraints. Passionate about leveraging technology to empower students and educators.

Download Resume (PDF)

Skills

Technical Skills

Operating Systems: [e.g., Windows Server (Versions), macOS, ChromeOS, Linux (Distros)]
Networking: [e.g., Cisco IOS/Meraki, TCP/IP, DNS, DHCP, VPN, Wi-Fi Standards, Firewalls (Palo Alto, Fortinet)]
Virtualization: [e.g., VMware vSphere, Microsoft Hyper-V]
Cloud Platforms: [e.g., Google Workspace for Education Admin, Microsoft 365 Education Admin, Azure AD, AWS Basics]
Security: [e.g., Endpoint Protection, Content Filtering (GoGuardian, Lightspeed), Vulnerability Management, Incident Response]
MDM: [e.g., Google Admin Console, Jamf Pro, Microsoft Intune]
Systems: [e.g., Active Directory, Backup/Recovery (Veeam), SIS (Aspen, PowerSchool), LMS (Schoology, Canvas)]
Scripting: [e.g., PowerShell, Bash]

Management & Leadership

Project Management (Agile/Waterfall)
Team Leadership & Mentoring
Budget Management & Procurement
E-rate Program Management (If applicable)
Strategic Technology Planning
Vendor Negotiation & Management
Policy Development (AUP, DR, Security)
Stakeholder Communication & Reporting
User Training & Support Strategy

Compliance & Education Sector

FERPA (Student Data Privacy)
CIPA (Children's Internet Protection Act)
COPPA
Massachusetts Student Privacy Laws (603 CMR 23.00)
K-12 Technology Integration Support
Educational Software Deployment
Working with Diverse User Groups (Students, Teachers, Admin, Staff)

Project Showcase

[Project Title 1, e.g., District-Wide Network Infrastructure Overhaul]

Your Role: [e.g., Project Lead & Lead System Administrator]

Challenge:

[Describe the problem or need. E.g., Aging network hardware led to unreliable connectivity impacting digital learning tools and administrative functions across 6 schools.]

Actions Taken:

[Detail specific actions. E.g., Conducted needs assessment and site surveys.]
[E.g., Designed new network topology using Meraki cloud-managed hardware.]
[E.g., Managed vendor selection and procurement process.]
[E.g., Oversaw phased installation and configuration of switches, firewalls, and Wi-Fi APs.]
[E.g., Developed new network policies and documentation.]

Results:

[Quantify outcomes. E.g., Increased network speeds by 300%, reduced network-related help desk tickets by 60%, achieved 99.9% uptime, and provided seamless Wi-Fi coverage supporting the 1:1 device initiative.]

[Project Title 2, e.g., 1:1 Chromebook Deployment & Management]

Your Role: [e.g., IT Operations Manager]

Challenge:

[Describe the problem or need. E.g., Need to equip 2000+ students in grades 5-12 with devices for equitable access to digital resources and remote learning capabilities.]

Actions Taken:

[Detail specific actions. E.g., Collaborated with curriculum department on device selection.]
[E.g., Developed efficient zero-touch enrollment process using Google Admin Console.]
[E.g., Configured OUs, policies, apps, and security settings in Google Workspace.]
[E.g., Managed logistics for device distribution and collection.]
[E.g., Created training materials for students and staff.]

Results:

[Quantify outcomes. E.g., Successfully deployed 2200 Chromebooks within 3 months, enabling district-wide hybrid learning. Established streamlined management process reducing ongoing support overhead by 20%. Received positive feedback on device reliability.]

[Project Title 3, e.g., IT Help Desk Optimization & Knowledge Base]

Your Role: [e.g., Lead IT Support Specialist / IT Manager]

Challenge:

[Describe the problem or need. E.g., High volume of repetitive support requests, inconsistent support quality, and lack of self-service resources for common issues.]

Actions Taken:

[Detail specific actions. E.g., Evaluated and implemented a new ITSM ticketing system (Specify which one if possible).]
[E.g., Standardized ticket categorization and workflows.]
[E.g., Developed and launched a user-facing knowledge base with 50+ articles on common issues.]
[E.g., Trained help desk staff on new procedures and system usage.]
[E.g., Analyzed ticket data to identify recurring problems and implement proactive solutions.]

Results:

[Quantify outcomes. E.g., Improved first-contact resolution rate by 25%. Reduced ticket resolution time by 30%. Knowledge base views deflected an estimated 15% of incoming tickets within 6 months.]

Certifications & Education

[Certification Name, e.g., Project Management Professional (PMP)] [Issuing Body, e.g., Project Management Institute (PMI)]
[Certification Name, e.g., Google Workspace Administrator] [Issuing Body, e.g., Google Cloud]
[Certification Name, e.g., CompTIA Security+] [Issuing Body, e.g., CompTIA]
[Degree Name, e.g., Master of Science in Information Technology] [Institution Name, e.g., University Name], [City, State]
[Degree Name, e.g., Bachelor of Science in Computer Science] [Institution Name, e.g., University Name], [City, State]

Testimonials

"[Quote highlighting your skills, leadership, or project success.]"

- [Name and Title of Person giving testimonial], [School District Name (Optional/With Permission)]

"[Another quote.]"

- [Name and Title]

Get In Touch

I'm always interested in discussing new opportunities, technology challenges in education, or connecting with fellow IT professionals.

Feel free to reach out via email or connect with me on LinkedIn.

Email: [Your Professional Email Address] LinkedIn Profile